Understanding our shipping policy is crucial for a smooth shopping experience. Your orders are instantly processed when you hit submit. We strive to ship orders within 2-3 business days. Due to the speed of our processing system, we cannot cancel or modify orders once placed. If we are unable to ship within 30 days, your order will be canceled, and you will receive a full refund. Ensuring accuracy in your delivery information is important, as changes cannot be made after placing an order.

Delivery Address and Shipping Costs

Can you change your delivery address after placing an order? Unfortunately, no. It’s essential to double-check your information before finalizing your order. Shipping costs are straightforward: orders under $500 incur a $20 shipping fee, while orders over $500 qualify for free shipping. This policy ensures clarity and fairness for all our customers, helping you understand the shipping costs upfront.

Delivery Times and Processing

How long will it take to get your order? Once your order is placed, it enters our system immediately. We aim to dispatch orders within 72 business hours. Standard delivery typically takes 10-15 business days from the shipment date. For items with lithium batteries, such as mobile phones and laptops, delivery can take up to 60 business days due to shipping company policies. We will email you the courier details once the product is in New Zealand.

Special Delivery Considerations

Items with lithium batteries require special handling, resulting in extended delivery times. While standard items ship quickly, products with lithium batteries may take up to 60 business days to arrive. This extended timeframe ensures compliance with shipping company policies. We understand the importance of timely delivery and will keep you informed throughout the shipping process. Our shipping policy aims to provide clear, concise information to enhance your shopping experience.

By understanding our shipping policy, you can better plan your purchases. We aim for transparency and efficiency, ensuring your satisfaction. For any questions or further information, please contact our customer service team.

When your order is shipped, you can also track and check the daily information of its arrival on DHL. We will use sea freight for products with lithium batteries to reach you as quickly as possible.